Refund policy

Last updated: 03/10/26

At Faustina Wattana, we want you to be happy with your purchase. If you’re not completely satisfied with your sterling silver ring, we’re happy to accept eligible returns in accordance with the terms below.

We currently offer delivery only within the United Kingdom. This policy applies to orders delivered within the UK. Our 30-day returns offer is in addition to your statutory rights. Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase. 

1. Returns  

You may request a return within 30 days of receiving your order.

For our voluntary 30-day change-of-mind returns offer, your ring must meet the conditions below. These conditions do not restrict your statutory cancellation rights or your rights for faulty, damaged or misdescribed goods. 

1) Be in its original condition.

2) Be unworn and free from signs of use.

3) Not have been damaged, scratched or altered after delivery.

4) Be returned with its original packaging and accessories, where applicable.

5) Include your order number or proof of purchase.

Under our voluntary returns offer, we may refuse a change-of-mind return where an item has been damaged or visibly worn after delivery. This does not restrict your statutory rights. 
2. Faulty, Damaged or Incorrect Items

If your ring arrives damaged, defective, or is different from what you ordered, please contact us as soon as possible. 

Please email info@faustinawattana.com with your order number and clear photographs showing the issue.

We will provide the remedy required by applicable consumer law, which may include a repair, replacement, price reduction or refund. Our voluntary return conditions do not limit these rights. 
If the problem is confirmed to be our error or a manufacturing fault, we will cover reasonable return shipping costs.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, you may return the eligible item within our 30-day return period, provided it meets the return conditions above.

Unless the item is faulty or we sent you the wrong item, return shipping costs are the responsibility of the customer.

For returns under our voluntary offer, original shipping charges are non-refundable unless required by applicable law. For a statutory cancellation of a UK online order, the standard outbound delivery charge is refundable as explained below.

UK statutory cancellation rights

For eligible UK consumer online purchases, you can cancel without giving a reason by notifying us at info@faustinawattana.com within 14 days after the day you receive the goods. If an order is delivered in separate parts, the period starts after you receive the last item. You can also cancel before delivery. After notifying us, send the goods back within a further 14 days.

You are responsible for direct return postage costs for a change-of-mind cancellation. We cover reasonable return costs for faulty or incorrect items. You may inspect the goods as you would in a shop. We may deduct for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where legally permitted. Original packaging is not a condition of exercising statutory cancellation rights.

For a cancellation of the whole order, we will refund the price and the cost of our least expensive standard outbound delivery option. Any extra amount paid for a premium delivery service is not refundable. We will reimburse you without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods were supplied, we will refund within 14 days of being informed of your cancellation. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.

Statutory cancellation exceptions can apply, including goods made to your specifications or clearly personalised. This does not remove rights for faulty or misdescribed goods. Our voluntary 30-day offer remains available in accordance with its conditions.

4. Refunds

For our voluntary returns offer, once we receive and inspect your returned item, we will notify you whether your refund has been approved. Statutory refunds are handled within the applicable legal time limits, including the UK cancellation deadline above; inspection or approval does not extend those deadlines.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your refund to appear in your account after it has been processed. Your bank or payment provider may require additional time.

We cannot control delays caused by banks, card providers or payment processors.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or was sent incorrectly. This does not affect your statutory rights.

We strongly recommend using a tracked and insured shipping service.

We are not responsible for items lost or damaged while being returned to us where the customer has chosen the return shipping service.

6. Ring Size & Exchanges
If you have ordered the wrong size, you may request a return or exchange within 30 days of delivery, provided the ring is eligible for return.
Exchanges are subject to availability.
The customer is responsible for return shipping costs for size-related exchanges unless we sent the incorrect size.
If the requested replacement size is unavailable, we may offer a refund instead.

7. Sterling Silver Tarnishing
Sterling silver naturally tarnishes over time due to exposure to air, moisture, skin oils, perfumes, cosmetics and chemicals.
Tarnishing is a natural characteristic of sterling silver and does not necessarily indicate a defect.
To help maintain your ring, we recommend:
1) Storing it in a dry place.
2) Keeping it away from perfumes and cosmetics.
3) Removing it before swimming or bathing.
4) Removing it before exercising or doing household cleaning.
5) Using a suitable silver-polishing cloth when necessary.
Normal tarnishing, minor scratches and ordinary signs of wear are not considered manufacturing defects.
This does not affect any mandatory consumer rights that apply to defective or misdescribed products.
8. How to Request a Return
Before sending anything back, please contact us at:
info@faustinawattana.com
Please include:
1) Your name
2) Order number
3) Item you wish to return
4) Reason for the return, if applicable
5) Photos of the item if it is damaged or faulty
We will provide you with the appropriate return instructions.
Please do not send your item to an address other than the return address provided by us.
Return Address
209 CARMELITE ROAD
HARROW
HA3 5NH

9. Consumer Rights
This policy does not affect any rights you may have under the consumer protection laws of your country or region.
Where applicable law provides you with greater rights than those described in this policy, those legal rights will continue to apply.
If you believe your item is faulty or you have a concern about your order, please contact us and we will work with you to resolve the issue.

10. Contact Us
Store Name:  Faustina Wattana
Email: info@faustinawattana.com
Website: www.faustinawattana.com 
Return Address: 209 CARMELITE ROAD, HARROW, HA3 5NH

We’re here to help and will do our best to make the return and refund process as simple as possible.